Laundry Services
All our ships provide an excellent Laundry, Dry Cleaning and Pressing Service. A full price list and details will be found in your Welcome Pack waiting for you in your cabin. An additional 25% is charged for same day service.
An ironing room and self service launderette is available on all our ships, where a nominal charge is made for the use of the washing machines. (Black Prince has an ironing room only).
An ironing room and self service launderette is available on all our ships, where a nominal charge is made for the use of the washing machines. (Black Prince has an ironing room only).
Library
All our vessels have a well-appointed library on board offering a wide variety of books, including some large print books. There is also a selection of board games for use during your cruise. Audio books are also available, but please remember to bring your own personal CD/cassette player.
Lost Property
On your return home, if you find that you have lost an item of personal property during the cruise, you may be able to trace it by contacting our Customer Services Department on:
Tel: 01473 292303 Fax: 01473 292217
or e-mail: customer.relations@fredolsen.co.uk
The property will be held at our office in Ipswich for 3 months after the return date of the cruise. Please note that for reasons of hygiene and storage capacity, we are only able to process items of intrinsic value.
If you lose an item on the ship during your cruise please contact Reception on board.
Lost Baggage
If having returned home you discover that you have not collected all your baggage following disembarkation you should contact the following numbers:
ON DAY OF RETURN:
Our Port Agent
AFTER DAY OF RETURN:
Customer Services Department
Please note that in such circumstances it is the responsibility of the individual to cover the cost of carriage. Should you have taken another guest’s baggage in error you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct baggage, before leaving the baggage reclaim area and commencing your onward journey.
Tel: 01473 292303 Fax: 01473 292217
or e-mail: customer.relations@fredolsen.co.uk
The property will be held at our office in Ipswich for 3 months after the return date of the cruise. Please note that for reasons of hygiene and storage capacity, we are only able to process items of intrinsic value.
If you lose an item on the ship during your cruise please contact Reception on board.
Lost Baggage
If having returned home you discover that you have not collected all your baggage following disembarkation you should contact the following numbers:
ON DAY OF RETURN:
Our Port Agent
|
Dover
|
Tel:01304 202701
Fax:01304 216181 |
|
Southampton
|
Tel:02380 704454 Fax:02380 223883 |
|
Greenock |
Tel:0141 221 7845 |
|
Leith |
Tel:0131 561 0511 |
|
Liverpool |
Tel:0151 334 0530 |
|
Newcastle |
Tel:0191 428 3376 |
Portsmouth |
Tel:02380 713134 |
AFTER DAY OF RETURN:
Customer Services Department
|
Ipswich
|
Tel:01473 292203
Fax:01473 292217 E-mail:customer.relations@fredolsen.co.uk |
Please note that in such circumstances it is the responsibility of the individual to cover the cost of carriage. Should you have taken another guest’s baggage in error you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct baggage, before leaving the baggage reclaim area and commencing your onward journey.
Luggage Allowance
Your luggage allowance will vary depending on the type of cruise you have booked. If you are sailing from a UK port 200lbs (90kgs) of luggage is allowed. On fly/cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. On scheduled air services, the free baggage allowance in economy class is normally 20kgs with one piece of hand luggage at 5kg. On a Fred. Olsen operated charter flight the baggage allowance is more generous at 25kgs and one piece of hand luggage at 5kg. Full details will be on your booking confirmation and your flight tickets (subject to change at any time).
Once on board, empty suitcases can be stored under the beds in the cabin or in lockers. If you require further storage space, particularly on long cruises on Balmoral, Black Prince, Black Watch, and Boudicca please speak to your cabin stewardess who will arrange this where possible. Storage space on Braemar is limited.
For safety and security, breakable items, valuables, jewellery and medicines should be packed in your hand luggage, not in your suitcases and kept with you at ALL times.
Please note that under health and safety guidelines coach operators limit the weight of each suitcase to 20kg. On National Express services you are limited to two suitcases per passenger, weighing a maximum of 20kg per piece. Conveyance of any further baggage above this limit is subject to space being available on the day.
Once on board, empty suitcases can be stored under the beds in the cabin or in lockers. If you require further storage space, particularly on long cruises on Balmoral, Black Prince, Black Watch, and Boudicca please speak to your cabin stewardess who will arrange this where possible. Storage space on Braemar is limited.
For safety and security, breakable items, valuables, jewellery and medicines should be packed in your hand luggage, not in your suitcases and kept with you at ALL times.
Please note that under health and safety guidelines coach operators limit the weight of each suitcase to 20kg. On National Express services you are limited to two suitcases per passenger, weighing a maximum of 20kg per piece. Conveyance of any further baggage above this limit is subject to space being available on the day.
