There is no need to pass through Immigration at every port of call you visit during your cruise, as you will have already supplied us with your passport details on your booking form. Immigration officers board the ship when it docks and carry out any relevant checks from the ship’s manifest before the ship is ‘cleared’.

If travelling on a fly/cruise you will need to pass through Immigration Authorities at the airports.

Also see: Passports

It is a condition of carriage that all passengers hold full and valid travel insurance, to include repatriation cover. Any costs incurred owing to repatriation that are un-insured will be at the individual’s expense.
If you fail to disclose any pre-existing condition to your insurers it may later invalidate any claim you attempt to make. We ask you to advise us of your insurance details before you travel. Remember: You must take your insurance documents with you on your cruise.

On UK only, and mini-cruises (max 4 night duration) solely visiting EU ports, an EHIC (European Health Identity Card) is acceptable in lieu of health insurance.

International Co-ordinators, responsible for all non-UK passengers, are positioned on all ships, with the exception of Black Prince. The role of the Coordinator is to assist all passengers from outside of the United Kingdom, both English and non-English speaking. Duties include translation (where possible) of the Daily Times, menus and other passenger documentation distributed on board. A welcome cocktail party is hosted for all International passengers and assistance given on shore tours where possible.  Whilst we endeavour to provide international assistance on your cruise we cannot guarantee these services on every cruise. Please check with your international travel agent at time of booking.

There are internet stations on all vessels, excluding Black Prince.

To access the internet you simply swipe your ID card through the keyboard reader which makes a connection to the internet (asking you a security question in the process). Users can browse the internet freely and e-mail is available via web-based e-mail accounts. Charges are based on the amount of information you download at any one time so for example a website with a large amount of content such as the BBC or similar will cost more to view than a simple webmail provider. All charges are summarised at the end of each session and posted directly to your on board account. For more information, we supply a detailed instructions leaflet on board.

In order to get the most out of this facility there is some key information it is worth noting before joining the ship:

• If you use e-mail, does your provider have a webmail option (not all do)?
  
  
• To access a webmail account requires a username or e-mail address and a password. Please ensure you know what these are, as on board staff will not be able to help you with these.
  
  
• Please be aware that to access the internet, we use satellite communications and these services cannot produce the same speeds experienced in the home environment. Therefore, please be patient if a site doesn’t load immediately (you'll only be charged if the web-site is available).
  

• The computers we use only have browsing facilities; all other options are protected due to frequent tampering. We do not provide other software, such as Microsoft Word or Excel, for the creation of documents to send as attachments.

• Helpful tip: Don't worry about incurring charges when you're writing an e-mail as our system only charges when you're downloading information.

• Please note there are no wireless facilities on our vessels.